# TRC Coffee Program — Equipment & Service SOP

## 1. Pour-over station

**Core argument:** concierge staff are not baristas. Manual V60 by an untrained hand is inconsistent. Buy an automatic SCA-certified brewer as the workhorse and keep manual V60 as the theater piece for members who want to watch.

| Slot | Elegant (~$1,250) | Best (~$3,300) |
|---|---|---|
| Automatic brewer | [Fellow Aiden](https://fellowproducts.com/products/aiden-precision-coffee-maker) $399 — app profiles per origin, staff press one button | Aiden ×2 (one per origin, no cross-flavor) $798 |
| Grinder | [Fellow Ode Gen 2](https://fellowproducts.com/products/ode-brew-grinder-gen-2) $399 — 64mm flat, quiet, single-dose | [Mahlkönig X54](https://procoffeegear.com/products/x54) ~$649 + Ode Gen 2 $399 (X54 = espresso, Ode = brew) |
| Kettle | [Stagg EKG Pro](https://fellowproducts.com/products/stagg-ekg-electric-pour-over-kettle) $199 | Stagg EKG Pro ×2 $398 |
| Manual brewer | [Hario V60 02 ceramic set](https://www.hario-usa.com/products/v60-coffee-pour-over-02-ceramic-kit) $45 | [Origami Dripper M](https://origami-kai.com/en/products/origami_dripper_m) + wood holder ~$60; V60 papers fit |
| Consistency aid | [Hario Switch 02](https://www.hario-usa.com/products/switch-immersion-dripper) $45 — immersion, forgiving, no pour skill | Switch ×2 $90 |
| Scale | [Timemore Black Mirror Basic Plus](https://us.timemore.com/products/timemore-black-mirror-basic-plus-coffee-scale-timing-black) $60 | [Acaia Pearl Model S](https://acaia.co/products/pearl-model-s) ~$220 |
| Filters | Hario V60 02 tabbed, 100ct ~$12 | Same + [Kalita Wave 185](https://kalitausa.com/products/kalita-wave-185-paper-filter-100ct) ~$12 |
| Server | Hario Range Server 600ml ~$30 | Kinto Carat carafe ~$70 |
| Storage | [Fellow Atmos](https://fellowproducts.com/products/atmos-3-pack) ×3 ~$110 | Atmos ×6 ~$220 |

Skip Baratza Encore ESP (~$195): fine for one home user, too slow and coarse-inconsistent for 40 drinks/day. Skip xBloom Studio ($599) — pod ecosystem, wrong for a bean program. Skip EK43 unless volume triples.

## 2. Espresso

**Recommendation: keep the existing machine only if it is a real 58mm machine in good repair. Otherwise standardize on a [Breville Oracle Jet](https://www.wholelattelove.com/products/breville-the-oracle-jet) ~$1,999.** Built-in grinder, auto-dose, auto-tamp, auto-steam wand with milk-temp probe. A concierge pulls a repeatable double with zero puck-prep skill. That is the elegant-and-idiot-proof point.

- **Superautos (Jura E8 ~$2,500, Miele CM7, De'Longhi Rivelia):** reject. They make brown liquid, not espresso, and oat milk texture through an auto-frother is thin and bubbly. Wrong signal for a studio charging membership.
- **[La Marzocco Linea Micra](https://lamarzoccousa.com/home-products/espresso-machines/linea-micra/) $4,500 + X54:** correct only if you accept 2 hours of real training per staffer. Best cup, most beautiful object, highest failure rate untrained. Tier-2 option.

**Oat milk workflow:** Oatly Barista or Minor Figures. Steam to 130–140°F only — oat scorches and thins above 150°F. Purge wand, submerge tip 1cm, 3 seconds of stretch, then whirlpool. Wipe and purge after every drink. Dedicate one pitcher per milk type (12oz for oat, color-band the handles).

## 3. Water

Water is 98% of the cup and the only variable that silently destroys a $4,500 boiler. Target **75–150 ppm TDS, 40–70 ppm alkalinity, ~7.0 pH**. Santa Monica tap runs hard.

| Option | Cost | Verdict |
|---|---|---|
| [Third Wave Water](https://thirdwavewater.com/products/1-gallon-espresso-profile) + distilled | ~$1.00/gal packet + $1.50 water | Best flavor control. ~$60–100/mo at 15 lb/wk. Start here week one. |
| Peak Water pitcher | ~$85 + $25 filters | Home-scale. Too slow for 40 drinks/day. |
| [BWT bestmax Premium M](https://prima-coffee.com/equipment/bwt/812117-bwt-pp) + head | ~$350 install, ~$180/cartridge (~3,800L) | The right permanent answer. Adds magnesium, prevents scale. ~$45/mo. |
| [3M/Everpure ESP124-T](https://www.amazon.com/3M-ESP124-T-Espresso-Filter-System/dp/B0029SQ9T2) plumbed | ~$300–450 + cartridges | Equivalent; pick whichever your service tech stocks. |

**Do:** BWT plumbed to the espresso machine, Third Wave Water for pour-over. Two systems, correct for each.

## 4. Service SOP

**V60 recipe card (laminated, at the station):**
- Dose 22g · Water 360g · Ratio 1:16 · Grind: Ode setting 6 (medium-fine) · Temp 205°F
- Bloom 60g / 45s → pour to 200g by 1:15 → pour to 360g by 2:00 → drawdown ends 3:00–3:30
- Total 3:30. Over 4:00 = grind coarser. Under 2:45 = grind finer.

**Signature drink card — "The Live Room" (honey-oat cortado):**
- 18g in / 36g out / 25–30s espresso · 1 bar spoon (7g) honey stirred into the hot shot · 4oz oat milk steamed to 135°F · serve in 6.5oz cup, no latte art required.

**30-minute training:**
1. 0–5: grind size, why the timer matters, taste sour vs. bitter side by side.
2. 5–15: three Aiden brews, one per origin, taste all three.
3. 15–25: two espresso shots to the recipe card, two oat steams to 135°F.
4. 25–30: cleaning close-out and the member card.

**Cleaning.** Daily: backflush espresso with water, wipe wand after every drink, rinse pitchers, empty Aiden, wipe grinder chute. Weekly: Cafiza backflush, Urnex Grindz through the grinder, descale check, run kettle vinegar cycle monthly.

**Freshness.** Buy roast-dated. Use from day 7 to day 21 post-roast, never past 28. 5 lb bags into Atmos canisters, one canister per origin, purged after every dose. Freeze the surplus in 250g vacuum bags, thaw sealed for 2 hours before opening.

**Member card.** One line in the member CRM: origin preference, drink, milk, sweetness, cup. "Marcus — Ethiopia, V60, black, Hasami tumbler." A studio assistant who says "your usual?" is worth more than any grinder on this list.

## 5. Presentation

- [Loveramics Egg](https://usa.loveramics.com/products/egg) 6.5oz cappuccino cups + saucers ×12 — cafe standard, 20 colors, ~$22/set retail, wholesale on application.
- Hasami Porcelain block mugs ×8 ~$28 ea — the Santa Monica object.
- Kinto Carat or SCS glass server for pour-over service ~$70.
- Walnut serving tray 18" ~$120. Brew cards letterpressed with the origin and tasting notes, ~$150 for 500.

## 6. Budget

| Line | Unit | Qty | Elegant | Best |
|---|---|---|---|---|
| Fellow Aiden | $399 | 1 / 2 | $399 | $798 |
| Fellow Ode Gen 2 | $399 | 1 / 1 | $399 | $399 |
| Mahlkönig X54 | $649 | — / 1 | — | $649 |
| Stagg EKG Pro | $199 | 1 / 2 | $199 | $398 |
| V60 / Origami set | $45–60 | 1 / 2 | $45 | $120 |
| Hario Switch | $45 | 1 / 2 | $45 | $90 |
| Scale | $60 / $220 | 1 | $60 | $220 |
| Server + filters | ~$45 | 1 / 2 | $45 | $95 |
| Atmos canisters | $37 | 3 / 6 | $110 | $220 |
| Espresso machine | Oracle Jet / Micra | 1 | $1,999 | $4,500 |
| Water (BWT install) | $350 | 1 | $350 | $350 |
| Ceramics + tray | — | — | $420 | $700 |
| **Total** | | | **$4,071** | **$8,539** |

Pour-over station alone: **$1,302 Elegant / $2,989 Best** — inside the brief. Espresso and water are the lines that move the total.

**Recurring:** beans 5–15 lb/wk at ~$22/lb = $475–1,430/mo. Water treatment ~$45–100/mo. Filters and cleaners ~$60/mo.